Refund policy

Refund Policy (Returns & Exchanges)

Last updated: November 12, 2026

Returns & Exchanges

We want you to love what you ordered. If something isn't right, you can request a return or exchange within 30 days of delivery.

To start a return or exchange, email us at contact@justmadisonla.com with your order number and the item(s) you would like to send back. We will reply with return instructions. Once your return is approved, you have 14 days to ship the item(s) back to us.

  • Full-price items can be returned for a refund to your original form of payment, exchanged, or returned for store credit.

  • Sale items and any item purchased at more than 20% off its full price, whether from a markdown, a discount code, or both, can be exchanged or returned for store credit only.

  • Items marked Final Sale at the time of purchase cannot be returned or exchanged.

  • Outbound shipping fees from the original order are not refundable.

  • Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Holiday and Promotional Sales

During holiday and promotional sale events (such as Black Friday and Cyber Monday), items purchased at more than 20% off are not eligible for a refund unless there was a mistake or issue with the order. These items can be exchanged or returned for store credit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, please email contact@justmadisonla.com as soon as possible with your order number and a photo of the issue. We stand behind our product and will make it right with a replacement, exchange, or refund.

Exchanges

Exchanges are subject to availability. Many of our styles are produced in limited quantities, so if the size or color you want is no longer available, we will issue a refund or store credit according to the eligibility rules above.

Refunds and Store Credit

Once your return is received and inspected, we will email you to confirm that it arrived and whether it has been approved. Approved refunds are processed within 5 business days and applied to your original form of payment. Your bank or card issuer may need additional time to post the credit to your account.

Store credit is issued by email for items that are eligible for store credit only. If your order was paid for with a gift card, the refund will go back to that gift card.

Return Guidelines

  • Items must be returned unworn, unwashed, and in their original condition, with all tags attached.

  • Please include your packing slip or order number in the return package.

  • Returns that show signs of wear, washing, alteration, or damage, or that are sent back outside the return window, may not be accepted.

  • Gift cards cannot be returned.

  • If you need to change a return request after it has been approved, please let us know before you ship so we can avoid processing delays.

Orders Outside the United States

This policy applies to orders shipped within the United States. For any order arranged for delivery outside the United States, customs duties and import taxes are the customer's responsibility and are not refundable. If a package is refused or returned to sender by the carrier, original shipping costs will not be refunded.

Questions

For any questions about returns, exchanges, or this policy, email contact@justmadisonla.com or reach us through our Contact page.